A number of times when we're reading rating feedback on someone's profile, both sides are found accusing each other; one person is accusing of cheating and the other one insisting that he clearly mentioned it in a message earlier. It's very unfair and unjust to one of them who was not at fault. It's not easy for readers to discover whose mistake it actually was.
In such cases where it can be discovered who the innocent party was by reading their message, Numista must intervene and award full rating to the person who did his due diligence by fully explaining/ notifying/ showing pictures etc.
While this could be a lot of work for the team, imagine how encouraging it would be for those members who are swapping with complete honesty. This will also make the website more transparent and stopping the innocent from being unjustly penalized.
If this cannot be done then there should be an option of making the messages of both sides public, at the request of the either side in case of a dispute.
It would be simply astonishing to see this critical reform being voted out.